Making the Case for Consumer Experience Improvements in Healthcare

In a recent IT leadership meeting, someone asked how we get our CFO and other leaders to prioritize work that improves consumer experience (CX) but does not have an associated hard ROI. Business leaders are obviously genuinely interested in driving those CX improvement efforts and are well aware of the challenges in prioritizing them. The … Continue reading Making the Case for Consumer Experience Improvements in Healthcare →

The Moment of Conception

It's that time of year, for those of us whose fiscal year and calendar year align, to start talking about strategic technology asks for next year. To play the portfolio optimization game well we - the architects we - need to produce high level solution designs and close cost and resource estimates for each project … Continue reading The Moment of Conception →