(This is a re-post of a 25-year-old entry from a long-since retired blog called 'The Buddha Nature of Software'. The topic came up in a conversation with a colleague today about how to present they whys and wherefores of our service-mesh architecture to smart business people in our monthly business-facing technology forum. Still seemed relevant, … Continue reading On Folk I.T.
Category: On Architecture
Making the Case for Consumer Experience Improvements in Healthcare
In a recent IT leadership meeting, someone asked how we get our CFO and other leaders to prioritize work that improves consumer experience (CX) but does not have an associated hard ROI. Business leaders are obviously genuinely interested in driving those CX improvement efforts and are well aware of the challenges in prioritizing them. The … Continue reading Making the Case for Consumer Experience Improvements in Healthcare
Health IT Architect 